Questions
Questions about the products
- What products does Rowe Digital make?
- The Trustee for Rowe Digital Trust builds and operates BubSync (bubsync.com) and My Energy Agent (myenergyagent.au). BubSync is the shared baby tracker that keeps your village in sync. My Energy Agent is an agent that keeps watch on your household energy plan. BubSync and My Energy Agent are available now, each sold directly to consumers under its own brand, with its own subscription, support address and policies.
- What is BubSync?
- BubSync is a shared baby tracker for everyone caring for the same child. Parents, partners, grandparents and babysitters log feeds, sleep and nappy changes on their own devices, and every entry syncs to one family timeline. It works offline first, so a 3am log still saves with no signal.
- What is My Energy Agent?
- My Energy Agent takes the annual chore of checking your electricity plan off your hands. It reads your usage, compares it against what retailers are actually offering, and tells you plainly whether you are on the right plan or leaving money on the table.
- How much do BubSync and My Energy Agent cost?
- Prices are published by each product, on its own website and on its app store listing, never on rowedigital.net. That is deliberate: a plan's price varies by country and by the store it is bought from, so the product's own pricing page is the only place showing the right figure. BubSync: https://bubsync.com/storefront/. My Energy Agent: https://myenergyagent.au/pricing/.
- Do these products share my data with each other?
- No. Each product built by The Trustee for Rowe Digital Trust runs its own accounts, subscriptions, data stores, policies and support address. Personal data is not merged between products, and one product is not used to profile a person using another.
- Who do I contact for help with one of these products?
- The product's own support address, because that is where the account, the subscription and the people who know the software are: BubSync at support@bubsync.com and My Energy Agent at hello@myenergyagent.au. hello@rowedigital.net is for the company itself rather than for product support.
- Are these products Australian?
- Yes. Every product in the group is built and operated by The Trustee for Rowe Digital Trust, ABN 13 313 912 737, from Brisbane, Queensland. They are designed around Australian rules and supported in Australian business hours.